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The following describes the setting for a contact in detail:

SettingDescription

Name 

avoid_wrap_bug_confluence

Name of the person.

Info

The name shall not contain special characters or spaces. The name must be unambiguous, shall not be assigned twice and is case sensitive.

Alias

Alias name of the person. The alias name is used in the web interface of the SONARPLEX appliance.

Info

The alias name must be unambiguous, shall not be assigned twice and is case sensitive. If possible, use the same designation as in the "Name" input box.

Service notification when/viaSelect the time period during which this person is responsible for taking care of service problems. Define how the person is contacted by enabling the check box(es) "E-mail" and/or "SMS".
Host notification when/viaSelect the time period during which this person is responsible for taking care of host problems. Define how the person is contacted by enabling the check box(es) "E-mail" and/or "SMS".
Notify when service is in stateSelect the different problem states of the services for which the person is responsible.
Notify when host is in stateSelect the different problem states of the hosts for which the person is responsible.
E-mailE-mail address if the person shall receive a notification via email.
Mobile

Mobile number if the person shall receive a notification via text message.

Note

Make sure you are using the correct syntax. A correct entry would be for example: "491771111111".

Country code, area code and phone number are entered without spaces or the usual "+" preceding the country code.