Service Desk

{"xsrfToken":"B70W-1B5C-MOCE-IMKR_077274bed66878d9b3a894c73e768a416e22ab52_lout","branding":{"id":"1","key":"cons","name":"azeti Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/35d5087b-43e4-491c-a20f-af3bbf074382/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDc5ZTBjNC00NjIzLTQ0OGYtYTI3Mi1jNTZlZGNmOTNjNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1ZDUwODdiLTQzZTQtNDkxYy1hMjBmLWFmM2JiZjA3NDM4MiI6WyJyZWFkIl19LCJleHAiOjE1NzExNTE3NTQsIm5iZiI6MTU3MTE1MTA5NH0.pXeHdqAafaW--JGbvsvoaJcVgv6WZHOX4xEE9Xv2mmk&client=7079e0c4-4623-448f-a272-c56edcf93c5d&mode=fit","logoId":"35d5087b-43e4-491c-a20f-af3bbf074382","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"},"en-UK":{"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dc082c","helpCenterTitleColor":"#dc082c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/300035c3-c655-4cf1-8229-39d984a28559/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDc5ZTBjNC00NjIzLTQ0OGYtYTI3Mi1jNTZlZGNmOTNjNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMDAzNWMzLWM2NTUtNGNmMS04MjI5LTM5ZDk4NGEyODU1OSI6WyJyZWFkIl19LCJleHAiOjE1NzExNTE3NTQsIm5iZiI6MTU3MTE1MTA5NH0.GUCRAWfuuOWbq3kZRfshE4MRQZkSJu2_QsJqul7sN1U&client=7079e0c4-4623-448f-a272-c56edcf93c5d&height=300&mode=fit","bannerMediaApiFileId":"300035c3-c655-4cf1-8229-39d984a28559","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cons","projectId":11700,"serviceDeskId":1,"name":"azeti Support","description":"<p>Welcome! This service desk offers consulting support for azeti customers and partners.</p> \n<p><b>Usage</b><br> <a href=\"https://azetinetworks.atlassian.net/servicedesk/customer/kb/view/77398068\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Read the Knowledge Base article ahout how to use the service desk.</a></p> \n<p><b>Raising a Request</b><br> Raise your request by choosing one of the below listed types. Our service desk will notify you on the process.<br> Use your login to update the issue, for example to attach screenshots or log files or to raise another issue.</p> \n<p><b>Status - Azeti Cloud</b><br> <a href=\"https://cloudstatus.azeti.net/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">View the status and scheduled updates here</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"15","name":"Machina Installation","descriptionHtml":"","callToAction":"Machina Installation","introHtml":"<p>Prerequisites and questions for the preparation of an azeti Machina Installation at the customer site.</p>","icon":12603,"iconUrl":"https://azetinetworks.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12603","groups":[1,4],"key":""},{"id":"9","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"","icon":12032,"iconUrl":"https://azetinetworks.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12032","groups":[],"key":""},{"id":"10","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":12032,"iconUrl":"https://azetinetworks.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12032","groups":[],"key":""},{"id":"18","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"<p>Request for RMA</p>","icon":12606,"iconUrl":"https://azetinetworks.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12606","groups":[1],"key":""},{"id":"16","name":"GDPR Consent","descriptionHtml":"","callToAction":"GDPR Consent","introHtml":"<p>GDPR Consent</p>","icon":12638,"iconUrl":"https://azetinetworks.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12638","groups":[1],"key":""},{"id":"5","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Request for technical help, e.g. software or setup problems.</p>","icon":12600,"iconUrl":"https://azetinetworks.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12600","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Support"},{"id":4,"name":"Installation"}],"orderMapping":{"2":[10,9],"4":[15],"1":[5,15,18,16],"3":[5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d4cf6fe8-4341-3b33-9faf-45b2e1c5c901","appLinkName":"Confluence (azetinetworks.atlassian.net)","appLinkUrl":"https://azetinetworks.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://azetinetworks.atlassian.net/wiki/display/KB"},"labels":[],"projectKey":"CONS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CONS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://azetinetworks.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-v7.thinktilt.net/portal/1/create/?admin=false&xdm_e=https%3A%2F%2Fazetinetworks.atlassian.net&xdm_c=channel-com.thinktilt.proforma.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.add-on&lic=none&cv=1.531.0&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlY2ZlMTczMWQxNWQ4ZGYwZTY5NGUzMDMxYmU5NTA2OTNkYjUzZDMzNGMyNDViZjdlMTdhZDEyNWVjOTcxNGI2IiwiaXNzIjoiamlyYTo0NTY4OTk2IiwiY29udGV4dCI6e30sImV4cCI6MTU3MTE1MjA1NCwiaWF0IjoxNTcxMTUxMTU0fQ.K0ekqXyWp0_jfC4ZrSXn1Ju8QMDOJDMS354cmv0VAOY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOjQ1Njg5OTYiLCJjb250ZXh0Ijp7ImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDT05TIiwiaWQiOiIxMTcwMCJ9fX0sImV4cCI6MTU3MTE1MjA1NCwiaWF0IjoxNTcxMTUxMTU0fQ.OdwnitFOf8HokLDV0kjfxYUvGG8xK-g7Zk1cyD734u8\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CONS\\\",\\\"id\\\":\\\"11700\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CONS\\\",\\\"project.id\\\":\\\"11700\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://pf-v7.thinktilt.net\",\n \"hostOrigin\":\"https://azetinetworks.atlassian.net\",\n \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"legacyPropertyPanels":[]}}}